top of page

Terms and Conditions and Policies

Terms and Conditions

Welcome to Hearts of Gold Creative! These terms and conditions outline the rules and regulations for the use of our website and the purchase of products from us. By accessing or using our website and proceeding with the checkout process, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not proceed with the purchase.

  1. Product Information: a. We strive to provide accurate and up-to-date information about our products, including their descriptions, prices, and availability. However, we do not guarantee the accuracy or completeness of such information and reserve the right to modify or update it without prior notice. b. The images of the products on our website are for illustrative purposes only. The actual product may vary slightly in appearance.

  2. Order Placement: a. By placing an order on our website, you are making an offer to purchase the selected product(s) under these terms and conditions. All orders are subject to acceptance by us. b. Once you submit your order, you will receive an email acknowledging the receipt of your order. This email does not constitute acceptance of your order; it is simply a confirmation that we have received it. c. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspicion of fraudulent activity. In the event of order cancellation, we will refund any payments you have made for the canceled order.

  3. Payment: a. Payment for the products is required at the time of placing the order. We accept payment methods, such as credit cards, PayPal, etc. b. All prices are in USD and are inclusive of applicable taxes, unless otherwise stated. c. In the event of a pricing error, we reserve the right to cancel the order and refund any payments made.

  4. Shipping and Delivery: a. We will make reasonable efforts to deliver the ordered products within the estimated delivery timeframe specified during the checkout process. However, delivery times may vary, and we do not guarantee specific delivery dates. b. Shipping costs, if applicable, will be added to the total order amount and displayed during the checkout process.

  5. Returns and Refunds: a. We want you to be satisfied with your purchase. If you are not completely happy with a product, please refer to our Refund Policy for information on how to request a return and refund. b. Please note that certain products, such as digital downloads or personalized items, may not be eligible for return or refund. Refer to our Refund Policy for more details.

  6. Intellectual Property: a. All content and materials on our website, including text, graphics, logos, images, and software, are the property of Hearts of Gold Creative and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

  7. Limitation of Liability: a. To the extent permitted by law, Hearts of Gold Creative shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use or inability to use our website, the purchase of products, or any breach of these terms and conditions. b. In no event shall our total liability exceed the amount paid by you for the specific product(s) giving rise to the claim. c. Nothing in these terms and conditions shall exclude or limit liability for fraudulent misrepresentation, death, or personal injury resulting from our negligence or any other liability that cannot be excluded or limited by applicable law.

  8. Governing Law and Jurisdiction: a. These terms and conditions shall be governed by and construed in accordance with the laws of The United States of America. b. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of The United States of America.

Privacy Policy

Last Updated: April 9, 2024

This Privacy Policy describes how Hearts of Gold Creative ("we," "us," or "our") collects, uses, and discloses personal information when you visit our website and interact with our services. We are committed to protecting your privacy and handling your personal information responsibly. By using our website, you consent to the practices outlined in this Privacy Policy.

  1. Information We Collect: a. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, shipping address, and payment details when you place an order or interact with our website. b. Usage Data: We automatically collect certain information about your visit to our website, including your IP address, browser type, referring/exit pages, and operating system. We may also collect information about your interactions with our website, such as the pages viewed, links clicked, and the duration of your visit.

  2. Use of Information: a. We use the personal information we collect to process and fulfill your orders, communicate with you about your purchase, and provide customer support. b. We may also use your personal information to send you promotional materials or newsletters if you have consented to receive such communications. You can opt-out of receiving marketing communications at any time. c. We use the usage data we collect to analyze trends, administer and improve our website, and gather demographic information about our user base.

  3. Information Sharing: a. We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products to you. These service providers have access to your personal information only to the extent necessary to perform their tasks on our behalf and are obligated to maintain its confidentiality. b. We may disclose your personal information if required by law, governmental authority, or to protect our rights, safety, or property. c. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

  4. Data Security: a. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. b. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your personal information.

  5. Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party sites. We encourage you to review the privacy policies of those third parties before providing any personal information.

  6. Children's Privacy: Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove that information from our systems.

  7. Your Rights: You have the right to access, update, or delete your personal information held by us. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided below.

  8. Changes to this Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. We will post the updated Privacy Policy on our website with the effective date of the revisions. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

  9. Contact Us: If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at support@heartsofgoldcreative.com.

Sales Policy

Thank you for shopping at Hearts of Gold Creative. We appreciate your support.

Please note that orders cannot be cancelled once placed and all sales are final. If you have any questions before or after you receive your book, please reach out to us at support@heartsofgoldcreative.com.

Digital Item Policy

Thank you for choosing Hearts of Gold Creative for your digital item purchases. Please review this policy before making a purchase. It outlines important information regarding digital items, including licenses, delivery, and usage rights.

  1. Nature of Digital Items: a. Digital items include downloadable files, such as e-books, digital artwork, music, or software, that are made available for purchase on our website. b. Please note that digital items are intangible and do not involve the shipment of physical goods.

  2. Licensing and Usage Rights: a. When you purchase a digital item from us, you are granted a limited, revocable, non-transferable license solely for the purpose of personal, non-commercial use. b. You expressly acknowledge and agree that you may not reproduce, distribute, modify, create derivative works, publicly display, or perform the digital item in any manner without our prior written consent. c. Any unauthorized use of the digital item constitutes a violation of intellectual property rights and may result in legal action.

  3. Delivery and Access: a. After completing your purchase, you will receive access to download the digital item through the provided delivery method, such as a download link or access code. b. Please ensure that you have a compatible device and software to access and use the digital item. c. We are not responsible for any technical issues or limitations related to your device, software, or internet connection that may affect your ability to download or access the digital item.

  4. Refunds and Returns: a. Due to the nature of digital items, we generally do not offer refunds or accept returns once the digital item has been downloaded or accessed. b. However, if you encounter technical issues with the digital item that prevent its proper use, please contact us within two business days of purchase, and we will make reasonable efforts to assist you.

  5. Intellectual Property: a. All intellectual property rights, including copyrights and trademarks, associated with the digital items remain the property of Hearts of Gold Creative or the respective content creators, unless otherwise specified. b. You may not infringe upon, reproduce, distribute, modify, create derivative works, publicly display, or perform the digital item without our prior written consent.

  6. Modifications to Digital Items: a. You may not modify, edit, or alter the digital item without our prior written consent, unless specifically permitted. b. Any unauthorized modification or alteration may result in the termination of your license to use the digital item.

  7. Liability: a. We strive to provide accurate and high-quality digital items. However, we do not guarantee the accuracy, reliability, or compatibility of the digital items with your specific needs or systems. b. We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the digital item.

  8. Contact Us: If you have any questions or concerns regarding our digital item policy or any issues with your digital item purchase, please contact us at support@heartsofgoldcreative.com

bottom of page